Study Abroad Advisor

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🕒 July 28

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Serve as the primary subject matter expert for assigned countries and program locations; provide guidance to Sales staff, students, and families on program logistics, housing, school enrollment, cultural considerations, and pre-departure requirements • Maintain expertise in country-specific visa and immigration requirements; Advise Sales staff, students, and families on country-specific visa and immigration requirements; maintain current knowledge of changing regulations; review enrollment and visa documentation for accuracy and completeness; communicate updates and requirements to students, families, and the sales team • Support student readiness by monitoring pre-departure requirements and coordinating online orientations, including scheduling, communications, resource distribution, and recording management • Develop, review, and maintain country-specific communications, email templates, visa instructions, external guides, and internal resources to ensure accurate, consistent information across teams and customer touchpoints • Manage complex pre-departure questions with professionalism and sound judgment, collaborating with Sales and International Staff to resolve issues efficiently and provide exceptional customer service and address program-specific questions • Serve as the primary liaison between International Staff and High School teams, gathering and translating program-specific information to support accurate customer communications, expectation setting, and student readiness • Collaborate with Sales, Sales Operations, Global Operations, and international colleagues to address program-specific questions, communicate student needs, and ensure alignment between customer expectations and program delivery • Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned

🎯 Requirements

• Bachelor's Degree • A minimum of two or more years of professional experience in advising, program coordination, education, study abroad, or administrative support • Strong organizational skills, attention to detail, and ability to manage multiple priorities • Excellent written and verbal communication skills, including the ability to explain complex information clearly to diverse audiences • Ability to research, interpret, and communicate visa and immigration requirements • Experience creating and maintaining customer-facing resources, guides, or procedural documentation • Strong problem-solving, critical-thinking, and decision-making skills • Ability to work effectively with cross-cultural teams and international colleagues • Proficiency with Microsoft Office applications; experience with CRM or student information systems preferred • International travel, study abroad, or experience living abroad preferred • Ability and willingness to work occasional evenings or weekends as needed

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)