Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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CINC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📣 Marketing

🏠 Real Estate

Consulting • Marketing • Real Estate

<CINC> CINC is an all-in-one SaaS platform that provides real estate teams, brokers, and agents with lead generation, IDX websites, an intelligent CRM, marketing campaign management (Google/Facebook), automation tools, mobile apps, and AI-powered conversational lead conversion. The company also offers training, support, and a referral network to help brokerages and growing teams scale their businesses and convert leads more efficiently.

📋 Description

• Onboard new clients (post implementation) and guide them through the utilization of our CRM, website, and lead generation services. • Educate customers on how to effectively convert leads using our platform, providing best practices and coaching. • Develop personalized success plans based on each agent’s business goals. • Conduct regular check-ins, strategy sessions, and performance reviews with clients. • Proactively identify at-risk clients and implement strategies to improve adoption and engagement. • Ensure all clients have a positive experience with Real Geeks, even if they have chosen to stop doing business with our company. • Provide hands-on training for clients on CRM automation, follow-up strategies, and website management. • Conduct one-on-one coaching sessions to enhance customer knowledge. • Assist clients with optimizing their online presence and lead follow-up workflows. • Provide fast and satisfactory resolution of all inbound inquiries from your assigned clients (via phone, email, live chat). • Conduct proactive outreach to clients with low CSAT or NPS scores. • Conduct thorough discovery to get at the root cause of each client’s challenges or frustrations. • Identify the right resolution steps to prevent cancellations, from training and coaching to financial relief. • Reset expectations and d e-escalate clients who have had a negative experience or are frustrated with our lead generation services or platform, as appropriate. • Gather actionable insights from clients needing support or wanting to cancel to help improve products and services we offer. • Address client concerns, provide solutions, and escalate issues when necessary. • Advocate for clients internally, collaborating with Product, Client Marketing, and Support teams to improve the customer experience. • Advocate for your customers by collaborating with our Training and Engagement team to develop tailored content and training that enhances their success. • Identify expansion opportunities, such as additional lead generation services, and provide consultative recommendations.

🎯 Requirements

• 2+ years in customer success, account management, training, or senior support role (SaaS, marketing, or real estate experience preferred). • Experience with CRMs, digital marketing, or lead generation tools (bonus if you’ve used real estate CRMs). • Excellent communication skills, both written and verbal with the ability to coach, train, and inspire real estate agents. • Self-motivated with a strong sense of ownership and accountability. • Technical aptitude and the ability to thrive in a fast-paced, customer focused environment and are proactive in solving problems. • Deep knowledge of the Real Geeks suite of tools and and how to leverage them as a real estate agent.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements