Enterprise Business Applications Tech Analyst I

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

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Cincinnati Children's

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

🏥 Healthcare

🤝 Non-profit

📚 Education

Healthcare • Non-profit • Education

Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.

📋 Description

• Analyze, support, maintain, enhance, and help implement technology solutions improving business operations and employee experience • Work on projects and technical assignments under the guidance of experienced team members • Partner with end users to understand business needs and develop system solutions • Assist with application configuration, enhancements, and production support • Assist with analyzing, designing, implementing, and maintaining systems and technical processes • Participate in system testing and create technical documentation • Provide technical support and troubleshoot production, application, and process issues • Investigate system behavior and error messages • Assist with Change Control processes • Monitor system performance and functionality • Support continuous improvement of the customer experience • Provide responsive support to end users and resolve system and application questions • Monitor service-level expectations and escalate issues when needed • Follow change management policies and procedures • Develop technical knowledge through cross-training, vendor education, instructional seminars, and department meetings • Build relationships and collaborate with teammates and business partners

🎯 Requirements

• Bachelor's degree in a related field OR equivalent combination of education and experience • 0+ years of experience in a related job discipline • Technical problem-solving skills • Ability to support enterprise applications and systems • Ability to analyze, design, implement, maintain, and test systems and technical processes • Ability to provide production, application, and process support • Ability to troubleshoot system issues and investigate error messages • Ability to create technical documentation • Ability to follow development lifecycle, change management, and change control processes • Ability to provide responsive end-user support and escalate issues when needed

🏖️ Benefits

• Full-time employment • Regular employee status • Day shift schedule • 40 weekly hours • Cross-training, vendor education, instructional seminars, and department meetings • Collaborative healthcare technology environment • Equal opportunity workplace committed to dignity and respect

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