Senior Customer Success Manager

🕒 February 3

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Circadia Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

💰 Series A on 2021-08

Healthcare Insurance • Artificial Intelligence • Wellness

Circadia Health is a healthcare technology company that specializes in predictive and proactive senior care solutions. The company offers the Circadia C200, an FDA-cleared early detection device that uses radar and proprietary algorithms to monitor vital signs and patient motion. This device, combined with Circadia's software and clinical services, aims to significantly reduce rehospitalizations and falls. Circadia Health's continuous contactless monitoring platform enhances care quality and delivery through predictive analytics and clinical intelligence, employing AI and machine learning. Their solutions are trusted across healthcare systems and covered by Medicare, focusing on early detection and timely interventions to improve patient outcomes and reduce healthcare costs.

📋 Description

• Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales. • Drive renewals, expansions, and upsells to achieve net revenue growth targets. • Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes. • Spearhead implementation to ensure the client is set up for success day one onwards. • Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews. • Monitor account health and utilization data to proactively identify risk or opportunity. • Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes. • Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency. • Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.

🎯 Requirements

• 7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS • Proven track record managing multi-site healthcare clients or long-cycle B2B renewals • Confident and professional communicator who builds trust quickly at the executive and clinical levels • Strategic thinker with a consultative sales approach and strong analytical instincts • Comfortable traveling across the country (approximately 50%) • Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation