Renewals Specialist – Splunk

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100.9k - $148.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Engage early and frequently with customers and partners, together with the Renewals Manager, beginning typically six or more quarters before renewal • Help solve technology challenges, address competitive risks, evaluate solutions, and enhance the product experience • Build relationships with customers and channel partner teams to understand business priorities and objectives • Apply technical expertise across related products and services within a defined architecture to support renewal execution • Support mid-market or regional accounts with moderate complexity • Participate in customer discussions and tailor renewal messaging to business priorities • Highlight Cisco differentiators using pre-developed materials adapted to customer context and outcomes • Identify adoption, competitive, and technical risks and contribute to resolution planning • Prepare renewal quotes and collaborate with stakeholders on pricing and terms • Support resolution of moderately complex renewal components • Suggest renewal options based on product knowledge and senior team input • Participate in scalable renewal motions using shared tools and processes • Identify repetitive tasks and recommend automation or simplification • Use software tools, automation platforms, and AI-enabled systems to streamline renewal workflows • Surface customer-feedback gaps and suggest improvements • Collaborate with account teams, customer success, and operations • Own assigned renewal opportunities, coordinate stakeholders, and adapt plans based on feedback • Share product-specific insights, renewal learnings, and process improvements with peers

🎯 Requirements

• 2+ years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies • Understanding of renewal processes, procedures, systems, and renewals lifecycle concepts • Experience developing value propositions across different go-to-market channels • Knowledge of software subscription, licensing, and support-service contracting models • Ability to manage multiple priorities and issues simultaneously • Experience in a sales environment involving direct customer engagement and channel sales collaboration • Ability to build and maintain relationships with internal stakeholders, customers, and partners • Program management experience driving innovation, process improvements, and scalable solutions • Ability to work independently and collaboratively • Knowledge of Salesforce CRM/CPQ and renewals or recurring-revenue platforms such as Gainsight or similar Customer Success Management solutions • Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue, retention, and growth drivers • Ability to follow established procedures and recommend process improvements

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans

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