IT Support Engineer – Level 2

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CIT is a managed IT and security services firm (Computer Integration Technologies) that provides 24/7 Managed SOC and threat detection, managed IT services, disaster recovery (DRaaS), governance/risk/compliance (CMMC, NIST, HIPAA) and AI consulting including Microsoft Copilot implementation. They also offer hardware procurement, structured cabling, physical security (Verkada) deployments, and industry-specific solutions for healthcare, government, finance, manufacturing, education and more. CIT emphasizes AI-enhanced autonomous security, proactive monitoring, incident response, and secure AI/governance roadmaps, with around-the-clock support and long-term client partnerships.

📋 Description

• Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments • Manage, update, and support customer infrastructure, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure • Prioritize and address high-impact tickets while efficiently allocating time and resources • Ensure solutions fully address customer needs and contribute to long-term customer success • Communicate regularly with customers and CIT employees through verbal and written communication • Maintain accurate records of support activities, ticket updates, resolutions, and customer interactions • Meet or exceed KPIs related to ticket resolution time, customer satisfaction, and other relevant metrics • Participate in ongoing education and training • Participate in on-call and 24/7/365 shift rotations as required • Perform other duties and responsibilities as assigned • Conduct most end-user interactions virtually • Keep web cameras on during external and internal meetings

🎯 Requirements

• 3+ years of professional experience in computer networking, NOC, or helpdesk environments • Advanced knowledge of managing network devices and configurations • Intermediate Microsoft 365 knowledge and support experience • Intermediate Active Directory design, implementation, and administration skills • Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server OS, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale • Ability to perform tasks with minimal supervision • Ability to solve problems independently and as part of a collaborative team • Strong computer and typing skills • Participation in an on-call rotation, including weekends and holidays • Must be authorized to work in the United States • Criminal background check and professional reference check required as part of the hiring process • May require passing a CJIS background check after hiring, depending on team assignment • 2+ years of experience working with a managed service provider (MSP) desired • Industry-recognized certifications such as CompTIA A+, CompTIA Network+, or CCNA desired • CompTIA A+ and Network+ certification must be obtained within the first year at CIT if not already held

🏖️ Benefits

• Paid vendor certifications • Ongoing training and development opportunities • Generous flexible paid time off policy • Medical insurance • Dental insurance • Vision insurance • Life and disability insurance • 401(k) with matching employer contribution • Paid volunteer time • Paid parental leave • Flexible work schedules • Employer-sponsored rewards and recognition program • Collaborative, learning-focused, and fun environment • Positive work-life balance • Twin Cities’ Best Workplace award-winning culture