Client Services Manager

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🕒 February 25

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Citiside Property Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Citiside Property Management is a Metro Atlanta-based property management firm that specializes in professionally managing portfolios of single-family homes (ideally 3+ units) and small multifamily properties for real estate investors. They provide end-to-end services including property marketing, tenant screening, rent collection, maintenance coordination, regular inspections, eviction support, KPI tracking and transparent reporting, plus portfolio analyses to help investors maximize ROI while ensuring compliance with Georgia law.

📋 Description

• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email. • Build and maintain strong, positive, and long-term relationships with clients. • Anticipate client needs and proactively address potential issues before they escalate. • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams. • Manage and update client records, databases, and all relevant account information using CRM software. • Prepare and distribute reports, presentations, and other necessary documentation for client review. • Facilitate the onboarding process for new clients and assist with contract renewals. • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time. • Track service progress and provide timely updates to clients regarding the status of their requests. • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary. • Assist in implementing processes and procedures designed to enhance overall client satisfaction.

🎯 Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field. • Proven experience (1-3 years) in a client-facing role, customer service, or account coordination. • Exceptional verbal and written communication skills in English. • Strong organizational abilities with meticulous attention to detail. • Proven ability to multitask, prioritize , and manage time effectively under deadlines. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable. • Excellent problem-solving skills and a commitment to a customer-centric mindset. • Professional demeanor and the ability to handle sensitive information with discretion.