Client Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $60k - $79k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏛️ Government

☁️ SaaS

📚 Education

Government • SaaS • Education

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Deliver excellent customer service and application support in line with defined service levels and Civica values. • Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach. • Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies. • Follow Service Management processes, ticket handling procedures, and information security/compliance requirements. • Continuously develop technical, customer service, and process knowledge to perform effectively in the role. • Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. • Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets.

🎯 Requirements

• High-level understanding of supported applications, features, and functionality. • Proficiency in scripting languages or automation tools to improve support processes. • Familiarity with database systems, including querying and data manipulation. • Experience working with Local Government, SaaS environments or cloud-based applications specifically within Finance, Payroll or Income Tax. • Strong verbal and written communication skills with both technical and non-technical stakeholders. • Ability to manage, troubleshoot, and resolve incidents effectively within agreed timeframes. • Experience coordinating escalations with developers and technical teams. • Strong teamwork and collaboration skills in a technical support environment. • Analytical and problem-solving skills with the ability to investigate and resolve complex issues. • 1–3 years of experience in application support, with proficiency in Microsoft Office tools such as Word and Excel.

🏖️ Benefits

• Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans • Employer funded Short Term Disability and shared cost Long Term Disability coverage • Company paid Life Insurance with optional voluntary life coverage • 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%) • Paid Time Off (PTO) that increases with tenure, plus company observed holidays • Make a difference in your community through Civica’s *Days of Difference*—enjoy up to three (3) paid days off each year to volunteer and give back • Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement