Customer Service Agent

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ACU-Serve

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

ACU-Serve is a company that specializes in optimizing revenue cycles for healthcare providers, particularly in the HME (Home Medical Equipment) and DME (Durable Medical Equipment) sectors. They focus on increasing clean claims through strategic partnerships, innovative solutions, and advanced technology. ACU-Serve's comprehensive approach includes revenue cycle management, A/R collection services, and resupply for infusion pharmacy and complex rehabilitation services, ensuring swift and accurate payments while enhancing client education and operational efficiency.

📋 Description

• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system • Provide excellent customer service to patients • Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed • Assure that all requests are handled accurately and efficiently • Educate patients on the importance of changing out supplies clinically • Suggested and insurance approved schedules • Create sales orders and confirm accuracy of items and patient demographics • Perform other duties as assigned

🎯 Requirements

• Two years of customer service experience • Customer oriented with excellent oral and written communication skills • Strong written and oral communication skills • Strong computer skills with the ability to navigate multiple software platforms • Must be able to multi-task between varies software platforms (CallShaper, SNAP, Brightree) • Self-motivated, team player • Works well in fast paced professional environment • Ability to work independently and meet target goals

🏖️ Benefits

• Must be available to remain on the phone for the entirety of the shift • Dedicated home office space free of distractions and noise • High speed home internet