Customer Care Representative

🔥 28 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Deliver exceptional service and solutions to customers through inbound calls and chat. • Work with leading technologies and systems.

🎯 Requirements

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently • Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues • Strong attention to detail and the ability to effectively multitask • High school diploma or GED; an Associate's degree is a plus. • Know your way around a PC with strong keyboard skills and basic MS Office knowledge. • Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! • Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems. • A quiet and distraction-free, secure place to work.

🏖️ Benefits

• Medical, dental and vision benefits • Paid training & PTO • Advancement opportunities – 80% of our frontline leaders have been promoted from within • Monthly rewards & recognition programs • Employee Discounts • Health and Wellness programs including a personal trainer dedicated to Sutherland