Customer Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SureCost

WebsiteLinkedInAll Job Openings

11 - 50 employees

💊 Pharmaceuticals

☁️ SaaS

📋 Compliance

Pharmaceuticals • SaaS • Compliance

SureCost is a company that specializes in pharmacy purchasing and inventory management software solutions. It helps pharmacies save time and money by unifying pharmacy purchasing, inventory, and compliance management in one seamless solution. With SureCost's software, pharmacies can optimize buying decisions, ensure compliance with DSCSA regulations, and reduce excessive inventory. This results in significant cost savings and efficiency improvements for their pharmacy clients. SureCost's platform works with all major wholesalers and offers features like rebate modeling, vendor compliance, and mobile app integration to enhance operational visibility and control for pharmacies.

📋 Description

• Master the features and functionality of the supported software applications and maintain knowledge of software updates and enhancements • Provide timely and high-quality software support to end-users via email, phone, or as additional channels are identified in the future, for all our Software Solutions • Follow standard support procedures and processes to ensure all customer communication is fully documented in the support ticketing system in a timely manner • Triage, prioritize and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to correct resource as needed • Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and timely resolution of issues • Formulate and test alternative or unique solutions to help customers achieve their goals • Proactively reach out to existing accounts to check-in and promote knowledge of other services • Identify and report bugs and software requests and inform management of recurring problems • Contribute to internal knowledge base for current and new team members and provide content for customer help center articles • Shared weekend and nightly on-call for emergency support situations • Demonstrate our core values of transparency, collaboration, flexibility, humility and fun

🎯 Requirements

• 3+ years of software/application support experience • Clear and concise communication and documentation style • Ability to break down, analyze and solve complex problems • Organization and time management skills a MUST • Must be self directed and thrive in a fast paced environment with minimal direction • Huge Plus If You Have: SaaS and/or B2B experience • Healthcare or pharmaceutical industry experience • HubSpot experience

🏖️ Benefits

• Fully-Remote • Unlimited PTO (Highly suggested 3-week minimum) • Flex Hours • 100% medical premiums covered for employees • 70% medical premiums covered for dependents • Low cost-to-employee vision and dental • Automatic 3% employer addition to 401k • 12 weeks of fully paid Parental Leave • Professional development reimbursement