Clinical Support Specialist

🕒 6 days ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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Defy Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Defy Medical is a leading hormone replacement clinic that focuses on helping patients restore their health and vitality through specialized treatments. The clinic offers a variety of services including testosterone replacement therapy, hormone therapy for both men and women, erectile dysfunction treatments, weight management solutions, and integrative wellness therapies. With a team of experienced healthcare providers, Defy Medical employs in-depth consultations and comprehensive blood testing to create tailored treatment plans via telemedicine, aiming to enhance patients' overall well-being and quality of life.

📋 Description

• Processing orders • Phone triage patients throughout the country via telemedicine • Walking patients through administering injections to themselves • Take incoming calls in med staff queue • Complete letter of medical necessities, travel letters • Communicating via email/phone with providers, patients, and staff • Assist patients with ordering products • Sending C/O through Med portal • Explaining treatment procedures to patients and providing follow up education • Handle high volume outbound and inbound calls • Multitasking skills through EMR, Med queue, and other systems • Phone and email etiquette

🎯 Requirements

• Proficient in medical terminology • 1 + years' experience in healthcare setting required • Associate degree preferred but not required • Pharmaceutical experience encouraged • Excellent interpersonal and communication skills via email and verbal • Proficient in computer skills (Outlook/Microsoft) and EMR systems • Multitasking and system navigation skills • Coachable and a team player

🏖️ Benefits

• PTO • Paid Holidays • Medical • Dental • Health insurance • Employee Discount on services