Customer Care Agent

🕒 July 13

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Above Lending

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Above Lending is a financial company that markets, brokers, and originates unsecured consumer installment loans. Operating in cooperation with Lending Partners, Above Lending provides personalized loan offers based on credit determination and state law. Through their platform, individuals can find, review, and finalize their loans with ease. Above Lending takes precautionary measures to comply with federal laws aimed at preventing terrorism financing and money laundering, ensuring client identification during account openings. Their customer service is highly rated, as evidenced by a TrustPilot score of 4. 8 based on numerous positive reviews.

📋 Description

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email • Provide exceptional customer service by listening to concerns and addressing them promptly and accurately • Use critical thinking and problem-solving skills to resolve customer issues and inquiries • Multitask and adapt to changing priorities in a fast-paced environment • Perform accurate data entry to update customer information and account details • Follow instructions and company policies to ensure compliance and consistency • Manage time effectively to meet service level agreements and maintain high-quality customer support • Collaborate with team members and other departments to resolve complex customer issues and improve processes • Drive company goals and objectives in every customer interaction

🎯 Requirements

• Excellent listening and understanding skills • Outstanding verbal and written communication skills • Strong critical thinking and problem-solving abilities • Ability to multitask and adapt to changing priorities in a fast-paced environment • Proficient data entry skills with high accuracy and attention to detail • Excellent time management skills • Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus • Two (2) or more years of experience in the financial services industry preferred • Two (2) or more years of experience working in a contact center environment preferred • Ability to work from 10:00am–7:00pm CT

🏖️ Benefits

• Performance bonuses • Monthly bonus potential based on qualifying metrics, subject to the company's commission plan