Assoc Customer Support Representative

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Provides primary support to customers encountering problems using the CDK’s products and solutions. • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. • Facilitates inquiries through systems in order to provide answers to common questions and problems. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Documents customer information and recurring technical issues to support product quality programs and product development.

🎯 Requirements

• Associates/Bachelors strongly preferred • Proficient PC skills, specifically in Windows and IOS environments • Knowledge and familiarity with mobile devices (Smartphones/iPads) • Ability to document, track and monitor a problem/issue to a timely resolution • Problem solving ability • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • 1 year of PC desktop support or technical support experience with client contact (preferred) • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) (preferred) • Experience using a ticketing System such as Clarify, Remedy, or Footprints (preferred) • Knowledge of Unix / Linux / SQL • PC certifications (A+, MCDST or MCST) (preferred) • Automotive industry experience (preferred) • Bilingual French or Spanish (preferred)

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement