NBCUniversal
10,000+ employees
Founded 2004
📱 Media
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
Customer Experience Representative, Retention Services
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $16 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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NBCUniversal
10,000+ employees
Founded 2004
📱 Media
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
📋 Description
• Provide support for customers to ensure a positive experience • Build rapport and maintain effective relationships with customers • Handle various types of customer inquiries • Retain customers seeking to disconnect or downgrade services • Promote Xfinity products and services to customers • Utilize soft skills and problem-solving skills during interactions
🎯 Requirements
• High School Diploma / GED • 0-2 years of relevant work experience • Excellent communication skills • Strong problem-solving abilities • Ability to multitask between multiple tools and systems • Must be able to work in a fast-paced environment • Must be enthusiastic learners, users, and advocates of technology, products, and services
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Bonuses • Stock options • Professional development opportunities
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