CPC Processor, Customer Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Answer and conduct business on the telephone while maintaining excellent Customer Service • Answering release of information related telephone calls and inquiries accurately and timely • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems • Follow all department and/or site specific processes and procedures accordingly • Meet and maintain the department’s productivity and quality assurance expectations • Responsible for following all company policies and procedures as posted or communicated by management • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence • Maintains a high level of professionalism and good rapport with co-workers and members of management • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately • Performs work in accordance with the training and direction provided and adheres to facility specific procedures • Attends mandatory employee in-service meetings and/or training sessions, if so directed • Maintain an acceptable attendance record and reports to work as scheduled • Performs other duties as assigned

🎯 Requirements

• High school diploma or equivalent (Must be from an Accredited Institute recognized by the State Dept. of Education) • Friendly, professional manner of communication • Good customer service skills • Experience with multi-line phone system is required • Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents • Ability to stay organized while working quickly • Strong attention to detail is also required • Passing annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Any requests to be exempted from vaccination requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis

🏖️ Benefits

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. • Remote work requires a high-speed internet connection, subject to applicable expense reimbursement requirements (if any) • A work environment free from distractions