Support Specialist

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Stella Maris Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1953

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Stella Maris Inc. is a non-profit, long-term care and nursing home facility located in Timonium, Maryland. Sponsored by the Sisters of Mercy and affiliated with Mercy Health Services, the organization specializes in elder care, offering a variety of health and residential services including inpatient hospice, home hospice care, and comprehensive physical rehabilitation. With a commitment to person-centered care, Stella Maris enhances the quality of life for residents through compassionate support and a focus on individual preferences and values.

📋 Description

• Respond to client inquiries via phone, email, and online chat in a timely and professional manner • Schedule appointments and coordinate with clients and team members to ensure timely completion of projects • Provide administrative support to the team, including data entry, file management, and document preparation • Collaborate with other team members to ensure a seamless and efficient customer experience • Maintain accurate and up-to-date records of client interactions and project details • Identify and escalate any issues or concerns to the appropriate team members for resolution • Continuously strive to improve customer satisfaction and retention by providing exceptional service • Stay updated on company products, services, and policies to effectively address client inquiries and concerns

🎯 Requirements

• High school diploma or equivalent; post-secondary education in business administration or a related field is an asset • 1-2 years of experience in a customer service or administrative role • Excellent communication skills, both written and verbal • Strong organizational and time-management skills • Proficient in Microsoft Office and experience with CRM software is a plus • Ability to work independently and in a team environment • Strong problem-solving skills and ability to handle difficult situations with professionalism and empathy • Prior experience in the construction or contracting industry is preferred but not required

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work remotely and have a flexible schedule • Collaborative and supportive work environment • Opportunities for growth and development within the company • Chance to work with a reputable and established company in the industry