Customer Experience Specialist

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🔥 0 minutes ago

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds • Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale • Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning • Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust • Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

🎯 Requirements

• 1+ years of experience in customer service or call center support • Superior communication skills, including clear and professional phone etiquette and excellent written skills • Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android) • A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment • A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations. • Experience in delivery-focused customer support, particularly within pharmacy or health related services (preferred) • Familiarity with handling Rx delivery inquiries or working within HIPAA-compliant environments (preferred) • Prior experience in a fast-paced, metrics-driven contact center setting (preferred) • Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms (preferred)

🏖️ Benefits

• Highly market-competitive compensation and benefits • Flexible work arrangements • Remote work options • New hire equity grant eligibility • Annual refresh grants eligibility