Support Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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NMI

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

☁️ SaaS

Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

📋 Description

• Providing ticket-based support to Affiliates and Partners across NMI's suite of products and services • Working with third parties and acquirers to ensure that customer solutions are compliant and working as intended • Supporting internal colleagues with general queries relating to our products • Updating and creating internal documentation where necessary • Contributing to internal projects that help improve the customer experience

🎯 Requirements

• A minimum of 1 year working directly with customers in any industry is required, preferably in the payments or FinTech industry, or a role which heavily deals with payments or financial technology • Excellent customer service skills, with empathy, patience, and a positive attitude • Excellent all-round IT knowledge, preferably with experience using a customer ticketing system such as Zendesk • Excellent attention to detail • Proven problem-solving ability • Proactive — shows initiative and creativity in solving issues • Ability to prioritise tickets and workload effectively • Excellent written and verbal communication skills • Organized and able to work without close supervision • Positive, can-do attitude • Familiarity with the payments industry and key concepts such as gateways, processors, and card schemes is preferred

🏖️ Benefits

• A remote first culture! • Salary: $20–$24 per hour, depending on experience • Personal growth and advancement opportunities • Flex PTO & dedicated sick time • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • Paid Parental Leave • Company volunteer days • Employee referral program • Bonusly colleague recognition