Seasonal Customer Care Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Serve as a frontline contact, providing efficient, high-quality support to members. • Handle incoming calls, explain healthcare benefits, services, and provider options clearly. • Identify needs, research information, and determine appropriate next steps or referrals. • Make outbound calls as needed to complete research or deliver updates. • Collect and update member demographic data in the system. • Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines. • Transfer inquiries to the appropriate internal/external contacts when needed.

🎯 Requirements

• At least one year of customer service experience, preferably in a healthcare, insurance, benefits, or call center environment. • Proficient in Microsoft Office and comfortable learning new systems and tools. • Strong Communicator: You explain complex information clearly, build rapport quickly, and maintain professionalism on every interaction. • Comfortable with Systems: able to manage multiple member requests while maintaining attention to detail and accuracy. • Self-motivated and productive in a remote work environment. • Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations. • Customer-Focused Problem Solver: You enjoy helping people find answers and navigate challenging situations.

🏖️ Benefits

• Work from Home Opportunity • Comprehensive Training & Equipment: We provide the computer equipment, monitors, and tools needed to perform your job successfully, along with extensive onboarding, training, and ongoing development. • Competitive Pay: Starting hourly rate of $16.50 • Meaningful Work: Every day you'll help individuals navigate healthcare questions and access the resources they need. • A Culture of Purpose & Impact: You'll be part of a team that values empathy, innovation, service excellence, and a shared mission to simplify healthcare. • Award-Winning Organization: Join a nationally recognized company known for exceptional customer service and member advocacy.