Clinical Support Specialist

Job not on LinkedIn

🕒 July 2

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Deep End Talent Strategies

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Deep End Talent Strategies is a comprehensive HR consulting firm that partners with growing organizations to attract, develop, and retain top talent. The company offers a variety of HR services including HR on Demand, Learning & Development, HR Assessment, Policies & Procedures, Outplacement Services, and Payroll Services. As a certified partner with the Predictive Index, Deep End Talent Strategies excels in talent optimization and offers tools like the H2L (Here to Learn) learning management system. This system provides a platform for housing, delivering, and tracking training content, with over 3,200 courses available. Deep End Talent Strategies aims to align employee and leadership development with business goals, offering customized solutions in compensation strategy, employee relations, teambuilding, and succession planning. Their tailored HR solutions are designed to enhance business results and team dynamics, serving both business and nonprofit sectors.

📋 Description

• Serve as first-line support for dental practices via text, phone and email • Handle order inquiries, billing questions, and general account support • Track and resolve support tickets using our helpdesk solution • Manage lab fulfillment questions and coordinate with lab partners • Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support • Coordinate equipment replacements and warranty claims • Maintain detailed records of common issues and resolutions • Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues

🎯 Requirements

• 4+ years in dental industry in a practice or dental lab • Excellent verbal and written communication skills • Familiarity with intraoral scanning • Comfort creating support documentation • Familiarity with multiple software systems and quick to learn new tools • Meticulous attention to detail and technical problem-solving • Extreme customer service mindset • Ability to work independently in remote environment

🏖️ Benefits

• Remote-First: Work from anywhere with flexibility to manage your schedule • Unlimited PTO: We trust you to balance work and life without counting days • Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale • Culture : Small, fast-growing team that works hard and has fun along the way • Modern Tools : Latest technology and systems to do your job effectively • Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options