Customer Service Specialist

Job not on LinkedIn

🕒 July 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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XACT

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.

📋 Description

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between • Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations • Approach customer interactions with a 'How can I make this easy for the customer?' mindset, removing the burden of extra work from the customer and inspiring confidence • Communicate clearly with other departments to ensure timely order processing and delivery • Meet established performance metrics and continually set goals for professional growth • Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient • Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving • Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers • Contribute to projects and other tasks as needed to support company growth

🎯 Requirements

• High school diploma or equivalent; some college coursework is a plus • Prior customer service experience is ideal, but we’re happy to train the right candidate • Strong communication, interpersonal, and decision-making skills • A proactive, positive attitude with a focus on solutions and customer satisfaction • Ability to multitask and prioritize in a fast-paced environment • Comfort with technology: experience with Google Workspace and CRM systems is a bonus • Ability to type at a minimum 40 WPM.

🏖️ Benefits

• Paid time off (PTO) • Health insurance through United Healthcare • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate including accident and disability coverage.