XACT
201 - 500 employees
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
Customer Service Specialist
Job not on LinkedIn
🕒 July 1
🏈 Alabama, Florida, +7 more states – Remote
💵 $15 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
XACT
201 - 500 employees
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
📋 Description
• Provide customer support via phone, email, and live chat • Assist customers with product selection and order questions • Understand customers’ needs and recommend solutions • Communicate clearly with other departments for order processing • Maintain accurate records of customer interactions • Identify opportunities to enhance customer experience through upselling and problem-solving • Stay informed on product offerings and promotions • Contribute to projects as needed
🎯 Requirements
• High school diploma or equivalent; some college coursework is a plus • Prior customer service experience is ideal, but we’re happy to train the right candidate • Strong communication, interpersonal, and decision-making skills • A proactive, positive attitude with a focus on solutions and customer satisfaction • Ability to multitask and prioritize in a fast-paced environment • Comfort with technology: experience with Google Workspace and CRM systems is a bonus • Ability to type at a minimum 40 WPM
🏖️ Benefits
• Paid time off (PTO) • Flexible scheduling • Health insurance through United Healthcare • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate
Apply NowSimilar Jobs
🕒 June 30
Client Support Specialist at Citiside Property Management, providing exceptional support and monitoring performance metrics to optimize operations. Collaborate with clients, manage data, and drive satisfaction.
🇺🇸 United States – Remote
💵 $4 - $7 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🕒 June 30
Yardi Support Specialist ensuring operational continuity across managed properties through Yardi platform expertise. Handling support tickets and collaborating with finance and operations teams for efficient management.
🕒 June 30
Customer Support Agent handling complex support tickets for Smart Building solutions. Collaborating with teams and advocating for customer needs in a remote capacity.
🇺🇸 United States – Remote
💵 $19 - $33 / hour
💰 $18.6M Post-IPO Equity - RealPage on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🕒 June 30
Customer Experience Strategist enhancing customer interactions at Navitus Health Solutions. Leading journey mapping and strategic planning for excellent customer experiences.
🕒 June 30
Application Support Representative providing customer support for Enova's consumer lending brands. Guiding customers through the loan application process via phone interactions.
