Licensed Customer Care Representative, P&C License Required

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and communicate while working in multiple systems • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions • Document customer interactions and outcomes thoroughly in system • Escalate unresolved issues requiring advanced support for further resolution • Build knowledge and acumen through self-directed learning • Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements • Help maintain department knowledge resources to keep them current • Actively listen to customer concerns to identify trends or patterns • Recognize opportunities for process improvement and makes recommendations to leadership • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

🎯 Requirements

• High School Diploma or equivalent required • Active Producer/Agent Property & Casualty (P&C) license required for this role • Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred.

🏖️ Benefits

• Competitive salary commensurate with experience, qualifications and location • Bonus Opportunity (based on Company and Individual Performance) • 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance