Customer Experience Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions. • Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience. • Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. • Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues. • Sets clear expectations by providing accurate information and transparent communication. • Communicates and explains account information to the customer with focus on doing everything in your power to resolve an issue while instilling confidence and trust.

🎯 Requirements

• Some High School Coursework • 0-2 Years of Relevant Work Experience

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options