Customer Service Representative

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.

📋 Description

• Contact and communicate with providers to obtain required medical record documentation in an expeditious manner • Serve as a critical component in meeting our mission of providing excellent services to our clients • Requests records and information from providers • Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution • Analyzes provider questions to determine best use of resources to resolve the situation • Serves as liaison between the providers and the various departments or team members in response to inquiries • Professionally responds to all written inquiries (letter, e-fax, e-mail) • Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies • Assists providers in identifying what is being requested and answers their inquiries • Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment • Maintains competency and attends required education and training programs • Complies with all departmental protocols, policies and procedures • Performs other duties as assigned by Call Center Manager/ Medical Records Supervisor

🎯 Requirements

• Associates Degree in any of the following disciplines: - Medical Records - Computer Science • Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience • Proficiency with computers and computer software, specifically MS Word and MS Excel • Ability to handle multiple phone lines throughout the business day • Ability to be able to speak clearly and articulate in a professional manner • Ability to work with others in a team environment • Extensive knowledge of medical records and their components, and medical record practices, policies and procedures desired. • Knowledge of medical terminology • Knowledge of healthcare and Medicare forms, documentation, and facilities • Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language. • Prefer at least one (1) year of customer service experience with call center detail

🏖️ Benefits

• Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs • This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.