Patient Solutions Representative II – Healthcare Customer Service, Call Center

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2024-07

Healthcare Insurance • SaaS • Finance

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances • Deliver high-quality customer service through inbound and outbound calls in a high-volume environment • Support patients with payment plans and financial questions • Achieve first call resolution and meet call center performance metrics • Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues • Maintain HIPAA compliance and accurate documentation • Navigate multiple systems while managing high call volume

🎯 Requirements

• 1+ year of experience in a customer service or call center role • Experience in health insurance, payer customer service, or medical billing/claims (highly preferred) • Ability to explain insurance benefits, claims, and EOBs clearly • Experience handling high call volume and fast-paced environments • Strong attention to detail and ability to multitask across systems • Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

🏖️ Benefits

• Competitive benefits package