Customer Service Specialist – 2nd Shift

Job not on LinkedIn

🕒 July 19

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Handle a high volume of inbound customer inquiries • Offer additional products during each customer interaction • Assist customers with questions while personalizing the caller experience • Confirm refunds, take payments, place orders, and analyze account data • Problem-solve and de-escalate unique customer situations • Promote products and improve sales while maintaining a high-paced call volume • Report to an assigned Customer Service Supervisor • Work from home in a virtual environment

🎯 Requirements

• 12 months or more of customer service experience • Learn and work in a virtual environment • Communicate with a variety of styles • Navigate multiple systems and screens • Provide a distraction free work from home environment • Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements • Troubleshoot own technical problems, partnering with IT when needed • Available to work weekends, holidays, and additional hours • Must reside in Idaho or an approved QVC state • Work a set full-time schedule that includes one weekend day and one weekday off; schedules are not Monday–Friday

🏖️ Benefits

• Opportunity for advancement and upward mobility across the entire QVC Group family of brands • Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Amazing company discounts • Health care benefits starting on day 1 in the US market • 401(k) • Tuition reimbursement benefits