Customer Service Specialist

Job not on LinkedIn

🔥 25 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• support QVC by answering inbound customer calls • assist customers by problem-solving and de-escalating unique situations • promote products and improve sales while maintaining a high-paced call volume • handle a high volume of inbound customer inquiries • offer additional products on each customer interaction • assist customers with questions while personalizing the experience for each caller • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor

🎯 Requirements

• 12 months or more of customer service experience • provide a distraction free work from home environment • learn and work in a virtual environment • communicate with a variety of styles • navigate multiple systems and screens • follow QVC computer system requirements • troubleshoot own technical problems (partner with IT when needed) • available to work weekends, holidays, and additional hours

🏖️ Benefits

• competitive compensation • paid time off • employee assistance program • parental leave • paid volunteer hours • company discounts • health care benefits starting on day 1 • 401(k) • tuition reimbursement benefits