Senior Product Manager

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🇺🇸 United States – Remote

💵 $165k - $175k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Own and articulate the product vision, strategy, and roadmap for Streamline CMS, ensuring alignment with company objectives, customer needs, and market opportunities. • Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility. • Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration. • Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs. • Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies. • Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact. • Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients. • Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch. • Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert. • Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams. • Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement. • Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio. • Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices. • Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes. • Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching, modeling product management best practices. • Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable. • Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams. • Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders. • Contribute to improving product management standards, processes, and tooling across the organization. • Other duties as assigned by leadership.

🎯 Requirements

• 5–8 years of experience in product management, preferably supporting SaaS or technology-driven products. • Proven experience owning a product roadmap and delivering outcomes across the full product lifecycle. • Experience working in agile product development environments. • Demonstrated track record of pioneering new capabilities or approaches that were adopted more broadly. • Strong ability to translate customer and business needs into clear requirements and prioritized roadmaps. • Comfort partnering closely with engineering teams and understanding technical concepts, architectures, trade-offs, and AI capabilities. • Experience using modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent. • Strong analytical and problem-solving skills with a data-driven mindset. • Ability to think strategically at the portfolio level while managing execution details. • Ability to connect product decisions to customer outcomes and business results. • Experience leading go-to-market initiatives and product launches. • Excellent written and verbal communication skills with the ability to tailor messages to different audiences. • Proven ability to influence and align cross-functional stakeholders without formal authority. • Comfort presenting to customers, executives, and in sales contexts as a trusted product expert. • Demonstrated ability to mentor and guide other product managers. • High degree of autonomy and self-direction; able to identify problems and drive solutions independently. • Bachelor’s degree in business, computer science, or a related field, or equivalent experience. • Preferred Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments. • Demonstrated success with AI implementation, innovation programs, or emerging technologies.

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.