Customer Success Manager

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🔥 47 minutes ago

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CivilGrid

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

Construction

CivilGrid is a construction intelligence platform that combines layers of utility, environmental, and geotechnical site data. It aggregates and curates datasets that developers, engineers, and construction companies need to make critical planning and project implementation decisions. By partnering with local utilities and agencies, CivilGrid gains access to the most current GIS datasets, which help to accelerate project due diligence, reduce utility research and project engineering costs, and improve risk identification and construction planning.

📋 Description

• Perform internally and externally facing quarterly account reviews • Deploy CivilGrid to new accounts, performing on-site training as needed • Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues • Develop dashboards and metrics to monitor customer health • Communicate internally and to customers, customer health findings • Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors • Actively manage deployments and build close relationships with champions and key customers • Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter • Develop case studies collaboratively with customers • Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams • Provide technical expertise on civil engineering • Further develop CivilGrid’s customer success playbook

🎯 Requirements

• 4+ years of experience in customer or client facing roles, and/or civil engineering • Strong technical aptitude, with familiarity in civil design • Excellent leadership, communication, and problem-solving skills • A strong bias toward action, and comfort having a point of view, and when appropriate working independently with limited guidance • Willingness to travel up to 50%, with flexibility for fieldwork and remote engagements

🏖️ Benefits

• Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee • FSA (health and dependent care) • Unlimited PTO and a culture that expects you to actually use it • 401(k) plan • Flexible, remote-friendly work environment • A high-trust team, real ownership, and the chance to do the most meaningful work of your career