Customer Success Manager

🔥 51 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga • Build proactive, outcome-driven customer strategies with the aligned Sales counterpart • Deliver measurable customer value to support retention, expansion, and pipeline contribution • Develop, track, and manage collaborative SMART success goals • Establish executive relationships and co-create customer success plans • Identify adoption gaps, engagement risks, stakeholder changes, and unresolved friction • Develop and execute risk mitigation plans with account teams • Learn complex Conga products and translate platform capabilities into clear customer value • Collaborate with Sales, Renewal Management, Professional Services/Partner teams, Support, and Product • Develop adoption strategies and constructively challenge customer approaches when appropriate • Manage priorities, commitments, follow-ups, and the account book independently • Conduct executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning • Use adoption metrics, usage trends, and business KPIs to communicate quantified value to customer executives • Establish stakeholder relationships, success plans, account strategies, and mitigation plans within the first 6–12 months • Drive at least one meaningful expansion conversation per quarter in partnership with Sales • Maintain or improve portfolio retention rates and prevent surprise churn

🎯 Requirements

• 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role • At least some experience in an enterprise or complex mid-market environment • Ability to build success plans with SMART goals • Ability to develop proactive account strategies with Sales counterparts • Ability to identify and mitigate customer risks • Genuine curiosity and work ethic to learn sophisticated products and nuanced workflows • Clear communication, active listening, and relationship-building abilities • Ability to navigate difficult conversations and challenge customer approaches constructively • Ability to manage a book of business independently • Ability to use data, adoption metrics, usage trends, and business KPIs to tell a customer-value story • Familiarity with Gainsight, Salesforce, PowerBI, or Clari is a plus • Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms is an edge • Exposure to structured QBRs, formal health scoring, or executive business reviews is an edge • Track record contributing to expansion or renewal outcomes is an edge • Familiarity with Enterprise Sales and CS collaboration on account strategy and pipeline development is an edge • Demonstrated ability to manage 15+ accounts simultaneously is an edge

🏖️ Benefits

• Variable incentive pay component • Flexible work options • Medical insurance • Dental insurance • Equal employment opportunities • Reasonable accommodation for disabilities • Confidential handling of applicant information