Client Success Manager, Media

🔥 9 minutes ago

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $72.7k - $121.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Inmar Intelligence

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Inmar Intelligence is a company dedicated to using data and technology to empower brands, retailers, and healthcare companies to improve consumers' lives. They specialize in activating data to enhance shopper engagement through Martech solutions, optimize healthcare supply chains, and manage product returns efficiently. Inmar Intelligence integrates artificial intelligence to make data-driven decisions, helping to save shoppers money, improve healthcare safety, and reduce landfill waste. The company focuses on driving consumer loyalty, improving patient safety, and enhancing pharmaceutical returns, promoting a more sustainable and cost-effective environment for both businesses and consumers.

📋 Description

• Serve as the primary client contact and relationship owner • Maintain consistent communication, clarify deliverables, and proactively manage expectations • Translate client business objectives into outcome-focused media strategies • Identify challenges, propose solutions, and connect campaign activity to broader business objectives • Lead client status meetings, campaign reviews, and performance discussions • Develop and present campaign recaps, performance reports, and strategic recommendations • Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners • Advocate for clients internally and ensure high-quality work • Identify account expansion, additional solution, and future investment opportunities • Partner with Sales on renewals, upsell opportunities, and account growth strategies • Build trusted advisor relationships and support long-term retention and growth • Oversee campaign planning and activation, timelines, deliverables, and performance expectations • Translate Analytics and Ad Operations recommendations into clear client implications and next steps • Manage internal project workflows via Monday.com, Salesforce, and other systems • Conduct quality checks on deliverables • Anticipate and resolve issues or delays while maintaining client confidence • Support integration of influencer, retail media, and paid social components into omnichannel strategies • Monitor evolving media trends • Lead internal kickoffs and cross-functional working sessions, drive accountability, and build alignment without direct authority • Leverage approved AI-enabled tools and automation to improve planning, communications, reporting, efficiency, and recommendations • Identify process improvements that reduce manual effort and strengthen client experience

🎯 Requirements

• Bachelor's Degree in advertising, marketing, communications or similar field • 3–5 years of experience in media account management, client service, or marketing • Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus • Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs • Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset • Strong written and verbal communication skills with demonstrated confidence in client presentations • Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau • Experience in The Trade Desk is a plus • Demonstrated ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements • Commercial mindset with the ability to recognize client needs, identify growth opportunities, and partner with Sales on account expansion and retention • Comfort using approved AI and automation tools to improve productivity, communication, analysis, and workflow efficiency • Experience supporting U.S.-based or global clients within an agency or marketing organization is preferred • Familiarity with end-to-end campaign workflows across media and influencer programs is preferred • Foundational understanding of campaign analytics, measurement, and optimization strategies is preferred • Ability to work collaboratively across cross-functional teams in a fast-paced environment is preferred • Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future • This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

🏖️ Benefits

• Medical, Dental, and Vision insurance • Basic and Supplemental Life Insurance options • 401(k) retirement plans with company match • Health Spending Accounts (HSA/FSA) • Flexible time off and 11 paid holidays • Family-building benefits, including Maternity, Adoption, and Parental Leave • Tuition Reimbursement and certification support • Wellness and Mental Health counseling services • Concierge and work/life support resources • Adoption Assistance Reimbursement • Perks and discount programs • Annual discretionary bonuses through our Core Company Performance Bonus Plan • Equity grants, sign-on bonuses, and other tailored incentive opportunities • Growing Revenue Incentives • Corporate or VIP Bonuses • Deferred compensation opportunities