Client Success Manager, Healthcare Revenue Cycle

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $103.7k - $179.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Partner with the Client Executive on the Experian Health Sales team regarding product expansion • Partner with the Relationship Manager to build and maintain trusted customer relationships • Collaborate with Support and Optimization teams to ensure the best client experience • Understand Experian Health product capabilities and provide consultative guidance throughout the client lifecycle • Understand client implementations to facilitate updates, additions, and fixes to client setup • Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay • Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products • Recommend best-practice configurations and solutions to improve the customer experience • Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite • Partner with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment • Develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors

🎯 Requirements

• 5+ years' experience in the healthcare IT industry and healthcare revenue cycle • 3+ years' healthcare revenue cycle account management experience • Experience with claim systems and ERA (electronic remittance advice) • 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice • 2+ years' Salesforce or similar CRM expertise • 2+ years' hands-on Epic expertise is beneficial • Epic Resolute HB/PB certification is beneficial • Travel to client sites required (20–25%) • Bachelor's degree or equivalent experience

🏖️ Benefits

• Flexible Time Off: 20 Days • Great compensation package and bonus plan • Medical, dental, and vision benefits • Matching 401K • Flexible work environment with remote, hybrid, or in-office options • Volunteer time off • Vacation • Sick leave • 12 paid holidays • Disability and accommodation support