Customer Success Manager, Medical Affairs

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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MediSpend

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📋 Compliance

Healthcare • Consulting • Compliance

MediSpend is a leading provider of compliance solutions tailored for life sciences companies. With a focus on enhancing transparency and minimizing risks, MediSpend offers a comprehensive suite of end-to-end solutions that streamline compliance processes across entire organizations. Its offerings include HCP engagement, KOL management, data management, transparency reporting, and third-party due diligence, among others. By providing real-time data analytics and a centralized view of compliance data, MediSpend enables stakeholders to identify risks and execute strategic initiatives effectively. The company empowers life sciences entities to grow their businesses while staying compliant with diverse global reporting requirements, such as the Sunshine Act and Open Payments in the United States.

📋 Description

• Serve as the customer champion, front-line customer leader, and dedicated account owner for assigned customers • Build strong customer relationships through proactive engagement and account management • Act as a product leader and trusted advisor, providing recommendations and leading customer presentations in virtual and face-to-face settings • Understand customer needs, address challenges, and recommend solutions that drive satisfaction and value • Guide customers through initial rollout and deployment, ongoing management, renewals, and expansion opportunities • Coach customers to become product experts and train their teams on Medispend product methodologies • Drive customer engagement, satisfaction, and loyalty, focusing on SaaS renewals and long-term customer success • Identify customer growth and expansion opportunities and partner with Sales on strategic customer plans • Translate customer business needs and product requirements into effective solutions with cross-functional teams • Communicate customer feedback to internal teams • Develop and enhance customer onboarding resources with Product Management • Support the development of customer references and case studies • Travel to meet customers onsite as needed for onboarding and adoption • Partner with Sales on prospective customer opportunities and product positioning

🎯 Requirements

• 5+ years of experience in a customer-facing role within customer success, account management, or strategic consulting; SaaS experience preferred • Highly collaborative, self-motivated, and proactive, with a strong focus on customer loyalty and product adoption • Strong interpersonal and relationship-building skills with both internal and external stakeholders • Demonstrated track record of delivering professional customer service in a fast-paced, dynamic environment • Diplomacy, tact, and composure when navigating customer challenges • Bachelor’s degree • Roles are open to candidates located anywhere in the US (United States) • Reliable high-speed internet access suitable for professional remote work • Ability to maintain a safe, ergonomic, and confidential workspace meeting company standards for safety, ergonomics, and data security • Ability to perform extended periods of sitting, view a computer screen, and communicate through written and verbal means • Occasional ability to lift materials or equipment up to 20 pounds

🏖️ Benefits

• Merit-based compensation – Competitive base salary plus bonus • Work from anywhere – Roles are open to candidates located anywhere in the US (United States) • Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave • 401k+ Match • Comprehensive health, dental, and vision insurance • Paid Parental Leave • Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development • Limited travel may be required for occasional team meetings, training sessions, or business events • Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws