Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58.7k - $82.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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PowerSchool

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence • Software

PowerSchool is a leading provider of cloud-based K-12 education software, offering a comprehensive range of solutions to support educators, administrators, and families in enhancing student learning. Their products include tools for student information management, personalized learning, analytics, talent recruitment, and resource planning, all aimed at fostering student success and effective school operations. Through innovative technology and a commitment to meeting the diverse needs of educational institutions, PowerSchool empowers effective communication and collaboration within the educational ecosystem.

📋 Description

• Lead deep-dive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities • Connect qualitative input with usage trends, support patterns, and operational data to form actionable insights • Partner with Support, Services, Product, Sales, and State/Partner teams to execute retention playbooks and accelerate issue resolution • Ensure customers achieve measurable outcomes tied to renewal timelines and district priorities • Guide customers through structured adoption programs mapped to maturity and product footprint • Identify and close adoption gaps, increase stakeholder engagement, and drive improvements in CSAT/NPS • Continuously evaluate customer health through data signals and leadership engagement quality • Surface risks early and lead the creation of “Get to Green” plans with clear actions, owners, and success metrics • Co-lead Executive Business Reviews with Sales to communicate business outcomes, product value, risk posture, and forward-looking initiatives • Identify expansion signals through investigative discovery and usage insights • Collaborate with Sales to build value-based cases for expansion • Maintain accurate health and risk forecasts that inform renewal readiness • Deliver data-driven recommendations to leadership on trending risks, adoption gaps, and strategic opportunities • Contribute to refining scalable CSM processes and best practices • Serve as a senior point of escalation for adoption, value, or experience challenges • Advocate internally for durable solutions that strengthen long-term partnership

🎯 Requirements

• Minimum of 2 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments • Proven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities • Demonstrated ability to orchestrate cross-functional initiatives without direct authority • Experience with health/risk forecasting, renewal readiness, and account planning • Strong analytical and storytelling skills — ability to translate data into actionable insights • Ability to travel regionally 30%-45% • Experience with EdTech SaaS, K-12 districts, public sector, or enterprise accounts • Familiarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives • Experience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management

🏖️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) • Flexible Spending Accounts and Health Savings Accounts • Short-Term Disability and Long-Term Disability • Comprehensive 401(k) plan • Generous Parental Leave • Unrestricted paid time off (known as Discretionary Time Off - DTO) • Wellness Program, including ClassPass & Employee Assistance Program • Tuition Reimbursement • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage