Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SugarCRM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Private Equity Round on 2018-08

Consulting • Marketing • SaaS

SugarCRM is a leading provider of customer relationship management (CRM) software that caters to B2B manufacturers and other industries. The company offers solutions designed to streamline complex sales cycles and improve customer service through advanced automation and AI-powered insights. SugarCRM provides a unified view of customer data, helping businesses enhance their decision-making processes and predict sales performance. Their platform supports integrations with modern and legacy systems, accommodating various business needs. SugarCRM also delivers services in marketing automation and revenue intelligence, making it a comprehensive CRM choice for businesses seeking to improve productivity and customer engagement.

📋 Description

• Build and maintain strong relationships with key stakeholders within client accounts • Act as a trusted advisor guiding clients in leveraging the CX platform for maximum impact • Own the post-sale lifecycle for assigned accounts • Ensure timely contract renewals, drive retention strategies, and mitigate churn risks • Identify and execute upselling and cross-selling opportunities across existing client portfolios • Use client data and analytics to track account health and tailor customer-success strategies • Monitor adoption rates, usage patterns, and other success metrics • Work cross-functionally with sales, product, and support teams • Identify new contacts and departments within existing accounts to expand product adoption • Gather customer feedback and communicate customer needs across product, sales, and marketing teams

🎯 Requirements

• 4-7 years of experience in customer success, account management, or client-facing sales roles • Direct responsibility for renewals, retention, and expansion within a SaaS B2B environment • Ability to build long-lasting client relationships and provide value-added solutions • Consultative approach to advising on business process improvements through technology • Deep understanding of customer pain points and ability to navigate complex client relationships • Success identifying upsell and cross-sell opportunities • Understanding of leveraging customer relationships to drive revenue growth and meet KPIs • Ability to communicate effectively with all organizational levels, including C-suite executives, verbally and in writing • Ability to manage multiple priorities and consistently deliver results in a dynamic environment • Ability to work cross-functionally in team settings

🏖️ Benefits

• Excellent healthcare package for you and your family • Savings and Investment – 401(k) match • Unlimited Paid Time Off • Paid Parental Leave • Online Legal Services (Rocket Lawyer) • Financial Planning Services (Origin) • Discounted Pet Insurance (Embrace Pet Insurance) • Corporate Benefit Program (Working Advantage), offering exclusive travel and entertainment offers and special discounts • Health and Wellness Reimbursement Program • Travel Discounts • Educational Resources - Career & Personal Development Program • Employee Referral Bonus Program • Many opportunities to learn, excel and grow your career