Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aidoc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Aidoc is a healthcare AI company that builds clinical artificial-intelligence solutions and an enterprise AI platform (aiOS) to analyze medical imaging, prioritize findings, activate care teams, and integrate with hospital IT/EHR systems. Its portfolio includes FDA-cleared algorithms for radiology, cardiology, neurovascular and vascular use cases (stroke, PE, aneurysm, aortic disease, etc. ), and tools for care coordination, patient management, and systems integration to enable AI at scale in health systems. Aidoc positions itself as improving clinical workflows, reducing time-to-notification and treatment, and helping health systems deploy and govern AI.

📋 Description

• Champion customer-centric solutions and outcomes • Work closely with engineering, operations, sales, and support teams to understand customers and enhance the value they receive from Aidoc solutions • Demonstrate the impact of AI enterprise solutions on customers’ organizations and strategic goals • Serve as the customer advocate and trusted advisor • Proactively manage and grow customer relationships, including identifying key stakeholders • Lead discussions with customers, including physicians at prestigious medical centers • Understand customer pain points and workflows and enhance the value of AI in their departments • Define next steps and coordinate execution with R&D teams • Liaise between customers and internal teams • Work with the technical team to ensure smooth onboarding of new customers • Drive product enhancements cross-functionally with Product, Data, and AI teams by representing the customer perspective • Maintain a deep understanding of solutions, expected performance, and user interface • Perform data analysis and storytelling, derive insights, and present findings to customers • Initiate and help execute research initiatives

🎯 Requirements

• BSc in science, engineering, or any quantitative field; MSc preferred • 4+ years of experience in Customer Success, Customer-Facing Analytics, Project Management, or similar roles • Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage • Experience with data analytics is an advantage • Previous work with medical imaging and radiologists is an advantage • Research experience is an advantage • Experience in stakeholder management, building relationships, and leading customers to success, preferably at executive level • Ability to multitask, problem solve, and work cross-functionally in a dynamic environment • Critical thinker with a good analytical approach and data-driven decision-making process • Tech-savvy, able to understand technical concepts and lead discussions with the technical team in a fast-paced startup environment • Excellent verbal and written communication skills in English • Ability to work in PST time zones • Ability to travel up to 25%

🏖️ Benefits

• A range of medical, dental and vision benefits • Stock options for all full-time employees • Flexible time off without vacation accrual limits, coordinated with the manager and team • A 401(k) plan with company match • Life insurance • Long- and short-term disability • The opportunity to directly improve medical care and impact patient outcomes • Remote-first workplace