Senior Customer Success Manager

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Wonderlic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1937

👥 HR Tech

🏢 Enterprise

HR Tech • Enterprise

Wonderlic is a company that provides pre-hire assessment and employee development tools designed to help businesses improve talent decisions across the entire employee journey. Their products, Wonderlic Select and Wonderlic Develop, offer predictive insights into cognitive ability, personality, and motivation, helping organizations make informed hiring decisions and boosting employee development. Wonderlic's platform is intuitive and scalable, aiming to eliminate bias and promote fairness in hiring and development processes. By providing role-specific, personalized results, Wonderlic supports HR teams, managers, employees, and candidates in achieving and identifying potential and excellence within workplace environments.

📋 Description

• Proactively identify opportunities within the existing customer base to drive renewals and expansion, meeting and exceeding revenue targets • Cultivate strong client relationships through strategic conversations aligned with client business objectives • Serve as the primary customer contact and represent the customer voice to internal teams • Ensure smooth transitions between Sales and Customer Success • Conduct business reviews to assess product value realization and develop tailored action plans • Manage opportunities through the sales cycle from identifying needs to closing renewals and expansions • Use customer health monitoring tools to identify and mitigate risks • Maintain knowledge of product offerings, industry trends, and competitive conditions • Introduce new products and features and communicate their value to customers • Advocate for customers internally to streamline the customer experience and prevent turnover • Create feedback loops between customers and product teams to remove barriers to adoption

🎯 Requirements

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.) • Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities • Strong sales acumen • Excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers • Analytical skills and ability to leverage data to guide client conversations and uncover opportunities • Proactive and collaborative mindset • Ability to thrive in a fast-paced environment • Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions • Deep understanding of challenges faced by HR, Recruiting, and Employee Development leaders • Experience coaching or mentoring others • Recognized exceptional commercial achievements and consistently exceeding targets • Demonstrated long-term success and growth within previous roles • Naturally curious and creative approach to problem-solving

🏖️ Benefits

• Work from anywhere in the United States • Four-day work week • Generous PTO • Paid company shutdown from 12/24 to 1/1 • Medical insurance • Dental insurance • Vision insurance • 401(k) with matching • Paid new parent leave

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