Senior Analyst, OEM Customer Success

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $76k - $90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the data analytics lead and trusted advisor for one or more OEM clients • Apply analytical expertise and industry knowledge to support automotive quality and warranty reduction decisions • Analyze industry trends using advanced business intelligence tools such as Palantir and Tableau • Perform complex data manipulation and develop repeatable, scalable analyses • Translate complex data into clear, compelling insights for client decision-making • Serve as the primary customer success analyst for assigned OEM clients • Help clients leverage JD Power data and analytics to generate high-value insights • Identify opportunities and solutions supporting warranty benchmarking, reduction, and root cause analysis • Act as a subject matter expert on U.S. automotive quality and warranty reduction • Produce in-depth analyses of industry trends, competitive dynamics, and OEM warranty strategies • Lead client discussions, including onboarding and training for new product users • Develop and deliver presentations demonstrating the value of JD Power’s data and services • Present insights and recommendations to senior leadership and executive audiences

🎯 Requirements

• 5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles • Bachelor’s degree • Proven ability to analyze large, complex data sets and translate findings into actionable insights • Advanced proficiency in Excel and PowerPoint • Experience creating and delivering presentations to executive-level audiences • Strong interest in and general understanding of trends within the automotive industry • Willingness to travel domestically within the US for on-site consultation up to 60% of the time • Candidates must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position • Preferred: Experience using Palantir Foundry • Preferred: Master’s degree or higher • Preferred: Experience with Python, Spark and SQL • Preferred: Experience bringing together data sets across multiple sources, with multiple dimensions and layers of complexity • Preferred: Previous leadership experience in past role

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Retirement savings programs • Paid time off • Wellness programs • Flexible work arrangements • Opportunities for learning and development