Customer Success Manager

🕒 September 22

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

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Burq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

🏥 Healthcare

🏗️ Construction

💰 Pre Seed Round on 2021-06

Food & Beverage • Healthcare • Construction

Burq is a comprehensive delivery platform that enables businesses across various industries, including e-commerce, food, floral, health & wellness, and construction, to offer on-demand delivery services. By integrating with Burq, companies can connect seamlessly with multiple delivery providers, allowing them to scale quickly to new markets and improve customer satisfaction with same-day and efficient delivery options. Burq also provides advanced tracking technology and does not charge commissions, ensuring optimal delivery solutions for businesses. With a focus on easy integration and a broad network of delivery providers, Burq empowers businesses to offer reliable delivery services without the need to build their own infrastructure.

📋 Description

• Own the post-sale relationship with merchant and enterprise partners from onboarding through renewal and growth • Onboard and launch new customers, serve as primary point of contact, and build relationships with key decision-makers • Monitor usage data and account health, identify and proactively address churn risk, and run regular check-ins and QBRs • Act as the voice of the customer internally and help influence product and engineering roadmap priorities • Coordinate with leadership, supply, support, sales, and product to resolve issues and drive customer outcomes • Own and report on ARR, churn, and NPS for the assigned book of business • Use AI tools daily to draft account summaries and QBRs, analyze account health data, automate reporting, and accelerate issue triage • Contribute to scalable customer success processes as the team grows

🎯 Requirements

• 3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts • Experience in logistics, last-mile delivery, or supply chain operations • Comfortable working with APIs and technical integrations • Proven track record onboarding customers and driving adoption, retention, and expansion • Comfortable owning and reporting on ARR, churn, and NPS • Strong cross-functional collaboration across supply, support, sales, product, and leadership • Growth mindset and ability to solve ambiguity and problems independently • AI-native and fluent use of AI tools such as Claude and ChatGPT in daily work • Excellent communication skills and ability to explain complex issues clearly • Comfortable with ambiguity, change, and building processes from scratch in a startup environment

🏖️ Benefits

• Competitive Salary • Stock Options • Performance-based Bonuses • Fully Remote • Comprehensive Medical, Vision and Dental Insurance

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