Customer Success Manager

🔥 15 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dexory

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🍽️ Food & Beverage

🏥 Healthcare

Logistics • Food & Beverage • Healthcare

Dexory is a technology company that revolutionizes warehouse operations through AI-powered real-time visibility. By combining autonomous robots with live data insights, Dexory optimizes efficiency and streamlines supply chain processes across various sectors including retail, manufacturing, food and beverage, and pharmaceuticals. Their DexoryView platform provides actionable intelligence to empower teams to manage inventory with high accuracy and reduce operational costs.

📋 Description

• Lead customer onboarding as the primary point of contact for smooth, value-driven implementation • Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals • Deliver customer training and workshops onsite and virtually • Create and manage Success Plans with business goals, KPIs, and milestones • Monitor account health using usage data, feedback, and engagement signals • Proactively address risks and drive retention • Own customer renewals and upsell opportunities • Identify ways to expand usage and advocate for relevant new features • Collaborate with Sales, Product, and Engineering teams to deliver customer outcomes • Gather and report customer feedback to shape product development and customer enablement strategies • Travel regularly to client sites across North America • Help customers interpret DexoryView insights and unlock the value of warehouse data

🎯 Requirements

• Fluent Spanish speaking • Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders • Comfort working with data-driven insights and interpreting and explaining high-level warehouse or operational metrics and trends • Experience delivering onboarding, training, and customer-facing workshops, both in person and virtually • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously • Willingness to travel frequently across North America, estimated 1+ day/week • Ability to work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, interpret operational insights, fix deployment issues, and troubleshoot problems • No sponsorship or relocation provided

🏖️ Benefits

• Health insurance • 401k • 20 days annual leave • Social security etc.