Customer Success Manager II

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Own a portfolio of Division I school accounts as the primary Teamworks partner and strategic advisor • Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies • Build relationships with athletic department stakeholders and map key decision-makers • Lead business reviews and strategic planning sessions connecting product value to customer goals • Partner with Product Success Managers and Sales on shared account initiatives • Identify usage gaps and address underutilization before it becomes a renewal risk • Manage the full post-implementation customer lifecycle across Teamworks' product suite

🎯 Requirements

• 5+ years of experience working in a Division I collegiate athletics department • Hands-on experience with Teamworks Operations products, including Hub, Compliance & Recruiting • Experience leading strategic initiatives, such as rolling out new processes or driving operational improvements • Strong cross-functional collaboration experience with internal teams and external stakeholders • Elite communication and interpersonal abilities • Comfort presenting to senior leadership and navigating high-touch customer relationships • Prior customer success, account management, or SaaS experience preferred • Experience in senior athletic department positions preferred • Familiarity with value delivery frameworks and client retention best practices preferred • Must have legal right to work in the indicated location without employer sponsorship now or in the future • Role is not eligible for sponsorship

🏖️ Benefits

• Pay for performance • Career advancement opportunities • Opportunities to contribute to game-changing innovations • Opportunities to build long-term financial security • Equal employment opportunity and reasonable accommodations for candidates with disabilities