Client Success Manager – Major

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $84k - $93.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

We give strategy the human edge™.

📋 Description

• Onboard new clients and ensure a smooth transition and rapid time to first value • Orient clients to All Access Pass subscription elements • Conduct discovery to understand desired results, learning environment, learner profile, and program timeline • Align content, technology, and services with client needs and define implementation strategies • Provide training, tools, templates, and guidance to support client launch and learner engagement • Build client relationships focused on driving results and demonstrating value • Manage a diverse, high-volume client portfolio and calibrate engagement based on client health, growth potential, stakeholder influence, priorities, and resources • Create and deliver scalable 1:Many client enablement, best-practice sharing, and targeted communication strategies • Provide tailored 1:1 support when client opportunity or risk warrants deeper engagement • Conduct business reviews, evaluate performance metrics, gather feedback, and identify subscription utilization and expansion opportunities • Facilitate discovery and solutioning for new or additional learning programs and learner populations • Serve as a strategic thought partner and proactively share best practices • Coordinate with sales, services, product, and technical support teams to resolve client issues • Guide Major Market Accounts toward practical, scalable solutions and promote centerline deployment • Influence renewal and expansion opportunities, including upsell and cross-sell opportunities • Monitor client health and engagement and proactively address potential issues • Support task-force work developing client and learner engagement tools, templates, and processes • Represent client perspectives in product development prioritization • Track subscription revenue retention, services delivery, client health metrics, and adherence to client engagement processes

🎯 Requirements

• Bachelor’s degree • 3+ years of experience in training and talent development at organization or division level • 1+ years in a client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams • 1+ years of account or project/program management experience • Excellent communication and presentation skills • Ability to engage and influence stakeholders at all levels • Ability to influence renewal and expansion opportunities by demonstrating measurable client value • Ability to deliver effective presentations virtually and in person • Proficiency with Zoom, Teams, PowerPoint, and Outlook • Ability to manage multiple strategic and tactical projects and priorities simultaneously • Client-centric approach and commitment to exceptional service and support • Knowledge of FranklinCovey content • Experience coordinating corporate training programs • Familiarity with adult learning methodologies • Experience working in a subscription environment • Certification in Customer Success (e.g., CCSM) or related field • Experience using Salesforce or other CRM software and SharePoint • FranklinCovey client administrator or facilitator experience • HR and/or Learning & Development experience or credentials • Sales or Customer Success Manager experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional travel for client and internal meetings, fewer than 6 times per year