Senior Customer Success Manager

🔥 0 minutes ago

🐊 Florida, New Jersey, +5 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Corcentric

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Corcentric is a company that specializes in B2B commerce solutions, offering a range of services and technologies to streamline procurement and payment processes. Their offerings include managed services such as managed accounts receivable and payable, intelligent applications for automation, and strategic sourcing. They provide solutions across various domains including fleet management, finance advisory, and digital transformation, leveraging AI-powered tools to enhance business decision-making. Corcentric aims to help clients improve cash flow, manage expenditures, and optimize supply chain processes, thus empowering businesses to achieve sustainable growth and efficiency.

📋 Description

• Serve as a client executive advocate by coordinating distributed internal functions and resources • Act as the primary point of contact for post-sales activities, including onboarding, consultative guidance, change management, product training, technical support, and account management • Cultivate customer executive relationships and reinforce strategic solution positioning • Conduct regular business reviews with customer executives • Establish and monitor long-term customer success roadmaps • Monitor customer health indicators and sentiment trends and restore customer confidence when needed • Support, train, and engage key users and contacts across a diverse customer portfolio • Deliver best practices and value-added guidance as a trusted advisor • Coordinate with product, delivery, and support teams on product enhancements and change requests • Monitor and promote customer product adoption and usage • Communicate and train customers on new functionality and system upgrades • Identify opportunities to increase Corcentric’s product and solution footprint • Act as the internal customer advocate • Identify and resolve customer relationship issues with internal resources • Represent the customer voice to the product team for enhancements and feature requests • Identify critical success factors and business process improvements to enhance customer experience • Report to the VP, Customer Success within the Global Customer Success team

🎯 Requirements

• Bachelor’s degree in business or relevant field (or equivalent experience) • Source-to-Pay (S2P), Procure-to-Pay (P2P), or source-to-contract domain knowledge and experience • Approximately 4+ years’ experience in a SaaS environment working in Customer Success Management, Account Management, or similar • Experience managing a concentrated portfolio of 10–20 enterprise-scale customer accounts as a consultative partner • Exceptional collaboration and interpersonal skills • Ability to build relationships at all organizational levels and influence internal and external stakeholders • Efficient organizational skills with strategic and tactical thinking ability • Strong technical problem-solving abilities • Demonstrated communication and presentation skills • Experience preparing and delivering customer presentation decks in MS PowerPoint • Proficiency using MS Excel to analyze and chart data • Influencing and negotiation skills • Team-player mindset and consistent record of meeting commitments • Ability to travel approximately 15–20%

🏖️ Benefits

• Annual paid time off program increasing with tenure • Eight paid holidays plus three personal holidays • Annual paid day off for volunteering • Paid maternity, paternal/secondary caregiver, and adoptive parent leave • Company-paid life and disability insurance • 401k program with company match • Medical insurance options including PPO and High Deductible Health Plan with company HSA contribution • Dental plan including orthodontia coverage • Vision plan including LASIK discount • Medical, dental, and vision coverage available from the first of the month following start date • No-cost Employee Assistance Program with 24/7 confidential counseling and additional support services • Professional development opportunities • Cross-functional promotional opportunities • Annual discretionary bonus eligibility