Client Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Offer support for high touch accounts servicing legal, medical, and other industries and organizations • Manage tasks tied to the pre-, post-, and sustaining implementation of the InReach platform • Ensure the success of Clients’ continuing education programs • Maintain positive and meaningful Client relationships by demonstrating integrity and building trust • Identify ideas for improvements related to increased efficiencies, improved processes, and overall team success • Document and track all Client interactions in an organized way • Provide proactive service, solutions, and root cause analysis • Manage Special Projects as necessary • Identify and communicate threats, obligations, and opportunities to the Manager and Team • Collaborate with product management and engineering teams to enhance and fix bugs in the InReach platform • Drive revenue growth through organic growth and Back to Base sales • Perform other duties as assigned by the Manager

🎯 Requirements

• High school or equivalent • Client Success Management experience: 3 years or more • Data entry: 1 year (preferred) • Sales experience: 1 year (preferred) • Experience mentoring client service representatives or peers • Personal and professional commitment management experience including break and lunch schedule administration • Experience in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously • Excellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues • Strong client focus orientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset • Proven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone • Demonstrated interpersonal savvy, relates well to all kinds of people, able work effectively with client admins and all teams in the company • Understanding of the importance of informing clients and colleagues of time sensitive information • Demonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team • Ability to understand the clients' business objectives and to identify opportunities to expand value through thoughtful recommendations • Desire to learn and grow, and collaborate with other members of the Team • Exemplary attendance record • Must demonstrate strong integrity and trust • Possesses a drive for exceeding revenue targets and goals • Intermediate to advanced Microsoft Office skills • Familiarity with HTML and CSS preferred, but not required

🏖️ Benefits

• Remote/work from home setup • Health benefits • 401K / Stock opportunities