Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pax8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🤝 B2B

☁️ SaaS

💰 $50M Debt Financing - Pax8 on 2023-09

Marketplace • B2B • SaaS

Pax8 is a cloud commerce marketplace and platform that helps managed service providers (MSPs) and small businesses discover, purchase, provision, and manage cloud solutions. It combines a vendor marketplace, subscription and billing management, security offerings, training (Academy), and professional services to enable partners to scale, sell smarter, and protect their customers.

📋 Description

• Lead, mentor, and support a team of Partner Success Managers • Set expectations, measurable goals, and development plans • Provide continuous coaching and candid feedback • Help the team navigate change while maintaining focus, trust, and accountability • Guide the team in delivering exceptional partner experiences • Identify risks and opportunities using customer health insights and performance data • Own complex partner situations and escalations • Champion proactive engagement strategies to improve retention and portfolio health • Ensure execution of customer success programs that increase adoption, engagement, and business value • Enable identification of growth opportunities across the partner journey • Establish scalable, repeatable approaches across a diverse partner portfolio • Translate strategic goals into practical actions and measurable results • Lead initiatives to improve productivity, effectiveness, and partner experience • Evaluate processes and recommend cross-functional improvements • Collaborate with Sales, Support, Product, and other stakeholders • Use data, insights, and continuous improvement methodologies to elevate team performance • Influence partner retention, customer satisfaction, operational effectiveness, and future customer success talent development

🎯 Requirements

• Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments • Demonstrated success leading and developing high-performing professional teams • Proven ability to improve retention, engagement, adoption, and customer outcomes • Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses • Thoughtful and analytical approach to solving complex business challenges • Ability to interpret customer health metrics, performance data, and operational insights • Ability to influence stakeholders across multiple functions and organizational levels • Experience building processes, improving operations, and driving organizational change • Leadership style rooted in transparency, trust, accountability, and continuous learning • Familiarity with customer success platforms, CRM systems, reporting tools, and modern technologies • Valid right to work in United States • Successful candidates must complete pre-employment ID verification, reference requests, and qualification checks

🏖️ Benefits

• 401(k) with Company Match • Medical, Dental & Vision Coverage • Employee Assistance Program (EAP) • Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance • Flexible Open PTO • Paid Sick Leave • Paid Parental Leave • RTD EcoPass (eligible Colorado-based employees) • Internal development hub • Learning & Development trainers • AI powered tools • Mentorship from "born in the cloud" mentors • Cross continent collaboration • Pre-employment checks including ID verification, reference requests, and qualification checks • Third-party background check provider records provided to candidates • AI-enabled tools may support the hiring process, with an option to opt out