Client Success Support Specialist – Seasonal, Hourly

🔥 21 hours ago

🏈 Alabama, Alaska, +24 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Civitech

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🤝 Non-profit

☁️ SaaS

💰 $10M Series A on 2022-01

Government • Non-profit • SaaS

Civitech is a company that modernizes advocacy and campaign work by providing best-in-class civic tools that are both affordable and accessible for leaders who want to drive change in their communities. Civitech serves political action committees (PACs), party committees, campaigns, candidates, advocacy groups, and nonprofits, particularly those focused on voter engagement and promoting democracy. Their solutions include data tools, voter outreach platforms, and organizing solutions aimed at effectively mobilizing voters and facilitating equal access to the ballot box. Civitech envisions a world where every individual, regardless of their resources, can participate in and influence democracy.

📋 Description

• Serve as the primary point of contact for voters receiving election-related mail from Civitech and its clients • Handle inbound and outbound voter calls, inquiries, concerns, and requests • Provide accurate voting-related information, empathetic assistance, and appropriate solutions • Document voter interactions in Civitech’s support software • Process voter requests and handle complaints or escalations professionally • De-escalate tense conversations and resolve issues or escalate them to leadership • Follow call center procedures, guidelines, scripts, company policies, and state laws • Manage call handling time, call volume, service levels, and other performance targets • Potentially respond to inbound text messages through a texting application

🎯 Requirements

• Experience working in client success or a call center environment preferred but not required • Effective verbal and written communication skills • Active listening skills • Strong customer service orientation • Ability to handle difficult or irate voters with empathy and professionalism • Proficiency using computer systems, software, and call center technology • Collaborative mindset • Flexibility to adapt to changing outreach efforts and procedures • Quick decision-making ability • Track record of achieving and maintaining performance metrics, such as average handle time and first-call resolution rates • Comfortable working in a fast-paced and occasionally stressful call center environment • Availability to work flexible hours, including evenings, weekends, and holidays • Must possess independent US work authorization • Access to own computer or tablet and a reliable internet connection • Conversational Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali is a plus but not required

🏖️ Benefits

• Seasonal W2 position through November, with potential to extend • At least 20 hours per week, up to 40 hours during high-volume periods • Fully remote work • Flexible shifts, including 8 am–2 pm ET or 2 pm–8 pm ET • Potential weekend hours • Opportunity to support civic participation and progressive causes