Director, Value Realization

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🇺🇸 United States – Remote

💵 $140k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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Clarium

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Clarium is an AI-powered supply chain platform designed specifically for the healthcare industry. It offers end-to-end visibility and intelligent automation to enhance efficiency for hospitals and their suppliers. With features such as real-time monitoring of inventory levels, automated substitute management, and data-enabled workflow applications, Clarium revolutionizes supply chain management in healthcare, enabling providers to save time and improve patient care.

📋 Description

• Design and operationalize a repeatable ROI framework for prospects and customers • Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes. • Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that inform Clarium's ideal customer profile as the dataset matures. • Partner with Sales and Marketing to strengthen our commercial value narrative • Establish pre- and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery. • Create an initial value realization dashboard in collaboration with Product and Data teams • Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations. In the near term, this means building the collateral, dashboards, and narrative scaffolding directly; over time, the goal is equipping the team to own this capability independently as the function scales.Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making. • Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with prospective customers • Help shape requirements for AI-driven and agentic workflow capabilities by translating customer operational patterns and value outcomes into scalable product intelligence • Identify opportunities to improve expansion, retention, and long-term customer value • Build the systems, processes, and eventually team structure needed to scale the function • Influence product roadmap decisions based on measurable customer outcomes • Drive measurable improvements in customer expansion and retention • Establish Value Realization as a core capability across the organization • This role is expected to evolve as the company scales, with opportunities to shape broader customer strategy, partnerships, commercial operations and value intelligence capabilities over time.

🎯 Requirements

• Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization • Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders • Analytical mindset with experience translating operational data into business outcomes • Ability to design scalable operational frameworks, playbooks and measurement systems that evolve from early customer engagements into repeatable company-wide capabilities • Ability to work cross-functionally across Sales, CX, Product, and Data teams • Experience building processes and functions in high-growth environments • Comfort operating in ambiguity and creating structure from scratch • Healthcare technology or enterprise SaaS experience preferred

🏖️ Benefits

• Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits. • Unlimited PTO • Top-tier health, vision, and dental benefits • 401K • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product