
201 - 500 employees
Founded 1978
đ¨ Hospitality
đŚ Logistics
đď¸ eCommerce
Hospitality ⢠Logistics ⢠eCommerce
Classic Vacations is a leading luxury travel provider specializing in personalized vacation experiences for travel advisors. Established in 1978, the company offers a robust multi-destination booking platform, simplifying the travel planning process while ensuring high-quality service and exclusive offers. From luxurious resorts to unique excursions, Classic Vacations curates exceptional experiences across top destinations worldwide, making it a preferred choice for discerning travelers.
đĽ 3 minutes ago
đľ Arizona, Colorado, +14 more states â Remote
đľ $13 - $19 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ¤ Sales
đť Ghost score 0%
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201 - 500 employees
Founded 1978
đ¨ Hospitality
đŚ Logistics
đď¸ eCommerce
Hospitality ⢠Logistics ⢠eCommerce
Classic Vacations is a leading luxury travel provider specializing in personalized vacation experiences for travel advisors. Established in 1978, the company offers a robust multi-destination booking platform, simplifying the travel planning process while ensuring high-quality service and exclusive offers. From luxurious resorts to unique excursions, Classic Vacations curates exceptional experiences across top destinations worldwide, making it a preferred choice for discerning travelers.
⢠Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets ⢠Stay current with travel trends and destination information to make personalized recommendations ⢠Maintain knowledge of travel packages, flights, accommodations, travel insurance, and related services ⢠Create customized travel itineraries for individuals and groups ⢠Create, change, and cancel pre-travel reservations ⢠Manage bookings for flights, accommodations, and activities ⢠Ensure reservations are accurate and meet customer requirements ⢠Recommend cost-effective travel options aligned with customer budgets ⢠Promote and upsell travel insurance, guided tours, excursions, and other travel products ⢠Resolve customer issues and concerns ⢠Follow up with customers to gather feedback and build lasting relationships ⢠Cultivate relationships with key clients, partners, and stakeholders ⢠Serve as primary point of contact for strategic accounts ⢠Proactively engage existing clients to understand their needs and challenges ⢠Monitor industry trends, competitor activities, and emerging market opportunities ⢠Use market insights to tailor offerings to client needs ⢠Set and exceed sales targets ⢠Manage client bookings in Plex software
⢠A degree in tourism, hospitality, or a related field is a plus ⢠Strong knowledge of travel destinations, airlines, hotels, and travel products ⢠Excellent verbal and written communication skills ⢠Active listening abilities ⢠Customer-centric approach focused on meeting customer needs and ensuring satisfaction ⢠Proven sales and negotiation skills ⢠Track record of meeting or exceeding sales targets ⢠Familiarity with travel booking systems and software is an advantage ⢠Ability to handle unexpected challenges and resolve issues effectively ⢠Willingness to work flexible hours, including evenings and weekends ⢠Attention to detail to ensure travel arrangements are accurate and well-organized ⢠Ability to work in a fast-paced, structured call center environment ⢠Motivated and team-oriented ⢠Ability to work 40+ hours per week ⢠Convert an average of 10% of calls to paid bookings per pay period ⢠Accept and handle an average of 2.0 calls per hour each pay period ⢠Advanced computer skills, including proficiency in PowerPoint, PLEX, Executer, Word, Excel, and Outlook ⢠Prolonged periods sitting at a desk and working on a computer
⢠Bonus incentive ⢠Medical insurance ⢠Dental insurance ⢠Vision insurance ⢠401(k) ⢠Life insurance ⢠LTD (long-term disability) ⢠STD (short-term disability) ⢠Virtual work arrangement
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