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Travel Sales Specialist

🔥 3 minutes ago

🌵 Arizona, Colorado, +14 more states – Remote

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💵 $13 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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Logo of Classic Vacations

Classic Vacations

201 - 500 employees

Founded 1978

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

Classic Vacations is a leading luxury travel provider specializing in personalized vacation experiences for travel advisors. Established in 1978, the company offers a robust multi-destination booking platform, simplifying the travel planning process while ensuring high-quality service and exclusive offers. From luxurious resorts to unique excursions, Classic Vacations curates exceptional experiences across top destinations worldwide, making it a preferred choice for discerning travelers.

📋 Description

• Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets • Stay current with travel trends and destination information to make personalized recommendations • Maintain knowledge of travel packages, flights, accommodations, travel insurance, and related services • Create customized travel itineraries for individuals and groups • Create, change, and cancel pre-travel reservations • Manage bookings for flights, accommodations, and activities • Ensure reservations are accurate and meet customer requirements • Recommend cost-effective travel options aligned with customer budgets • Promote and upsell travel insurance, guided tours, excursions, and other travel products • Resolve customer issues and concerns • Follow up with customers to gather feedback and build lasting relationships • Cultivate relationships with key clients, partners, and stakeholders • Serve as primary point of contact for strategic accounts • Proactively engage existing clients to understand their needs and challenges • Monitor industry trends, competitor activities, and emerging market opportunities • Use market insights to tailor offerings to client needs • Set and exceed sales targets • Manage client bookings in Plex software

🎯 Requirements

• A degree in tourism, hospitality, or a related field is a plus • Strong knowledge of travel destinations, airlines, hotels, and travel products • Excellent verbal and written communication skills • Active listening abilities • Customer-centric approach focused on meeting customer needs and ensuring satisfaction • Proven sales and negotiation skills • Track record of meeting or exceeding sales targets • Familiarity with travel booking systems and software is an advantage • Ability to handle unexpected challenges and resolve issues effectively • Willingness to work flexible hours, including evenings and weekends • Attention to detail to ensure travel arrangements are accurate and well-organized • Ability to work in a fast-paced, structured call center environment • Motivated and team-oriented • Ability to work 40+ hours per week • Convert an average of 10% of calls to paid bookings per pay period • Accept and handle an average of 2.0 calls per hour each pay period • Advanced computer skills, including proficiency in PowerPoint, PLEX, Executer, Word, Excel, and Outlook • Prolonged periods sitting at a desk and working on a computer

🏖️ Benefits

• Bonus incentive • Medical insurance • Dental insurance • Vision insurance • 401(k) • Life insurance • LTD (long-term disability) • STD (short-term disability) • Virtual work arrangement

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